Workflow
Incident postmortems with clear evidence.
Store screenshots, extract timelines, and track remediation.
Challenges this workflow solves
Capture incident evidence, summarize impact, and improve response.
Evidence for incident postmortem is scattered across status dashboards, slowing SRE teams.
Key incident evidence screenshots details get lost before root cause analysis.
Teams debate root cause analysis without a shared visual record of recurring incidents.
Key outcomes
- A single library of incident evidence screenshots tied to incident postmortem.
- Faster root cause analysis with summarized error spikes.
- Improved postmortem speed through searchable evidence.
How it works
Capture incident evidence screenshots
Collect evidence from status dashboards and tag it by service and impact.
Summarize error spikes
Extract error spikes and flag recurring incidents for SRE teams.
Align on root cause analysis
Share a short brief to drive root cause analysis and improve postmortem speed.
Example prompts to try
Ask ShotSnap to pull the important context from any screenshot.
"Summarize the error spikes shown in these incident evidence screenshots."
"Highlight recurring incidents and tag by service and impact."
"List the evidence needed for root cause analysis."
FAQ
How do I organize incident evidence screenshots for incident postmortem?
Capture incident evidence screenshots from status dashboards and tag them by service and impact so SRE teams can find the right evidence quickly.
What does ShotSnap extract for root cause analysis?
ShotSnap pulls error spikes, flags recurring incidents, and summarizes context so SRE teams can make root cause analysis faster.
Can this workflow improve postmortem speed?
Yes. Searchable evidence and consistent tagging reduce back-and-forth and lift postmortem speed.
How should we tag incident evidence screenshots?
Use service and impact plus the most relevant incident postmortem milestone to keep reviews consistent.
Does this work with our existing tools?
Yes. Capture evidence from status dashboards and keep it on your Mac unless you choose to analyze it.
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