Support Teams
Resolve tickets faster with smarter screenshots.
Capture and organize customer screenshots to diagnose issues and respond with confidence.
Why Support Teams use ShotSnap
Turn customer screenshots into faster resolutions. ShotSnap extracts error details, organizes tickets, and keeps support history searchable.
Customer screenshots lack clear context.
Revisiting past issues takes too long.
Manual tagging slows down response time.
Benefits for Support Teams
- Extract error messages and UI text automatically.
- Search by issue type, product area, or customer.
- Keep a reusable library of resolved issues.
A simple workflow that saves time
Collect screenshots
Save customer-submitted screenshots from tickets and chats.
Analyze the issue
Ask ShotSnap to extract errors or summarize the problem.
Organize by topic
Group issues by product area to speed up resolutions.
Example prompts to try
Ask ShotSnap to pull the important context from any screenshot.
“Extract the error message and UI labels.”
“Summarize the customer's issue in one sentence.”
“Tag this screenshot by product area and urgency.”
FAQ
Can it help build a knowledge base?
Yes. Organized screenshots make it easy to document common issues.
Does it work with multiple products?
Yes. You can tag screenshots by product or plan for easy filtering.
Is customer data secure?
ShotSnap stores screenshots locally and uses secure AI calls only when needed.
More use cases
Product Managers
Ship faster with organized product screenshots.
Turn messy screenshot feedback into clear product decisions. ShotSnap captures, analyzes, and organizes visual input so you can ship faster.
Designers
Design references that stay searchable.
Keep every design reference organized with AI. ShotSnap helps designers tag, search, and compare UI inspiration without the busywork.
Developers
Resolve UI bugs faster with smart screenshots.
Turn visual bugs and code screenshots into actionable work. ShotSnap extracts text, explains UI issues, and keeps dev evidence tied to the right ticket.
Ready to upgrade your workflow?
Join thousands of designers, developers, and creators who save hours every week with ShotSnap.